Last updated: November 5, 2025

This Privacy Policy explains how Silva Production, LLC, operating under the brand name Silva Collection, (“we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit https://silvaproduction.net/ (“Site”), place an order, or interact with any of our services.

By accessing the Site or providing personal information, you agree to the practices described in this policy.

1. Company Information

Legal Entity: Silva Production, LLC
Brand Name: Silva Collection
Registered Agent Address:
1401 21st Street, Suite R
Sacramento, CA 95811
United States
Email: [email protected]

2. Information We Collect

We collect personal information in three ways: information you provide directly, information collected automatically through tracking technologies, and information provided by third-party services.

2.1 Information You Provide Directly

We collect the following information when you use the Site or communicate with us:

- Name

- Email address

- Phone number

- Billing address and shipping address

- Payment information (processed securely by third-party payment providers)

- Account information (if you create an account)

- Messages sent through contact forms or support channels

- SMS consent (when you opt in to receive text messages)

2.2 Information Collected Automatically

We use cookies, pixels, and analytics tools to automatically collect information, including:

- IP address

- Browser type and device details

- Pages viewed, time on site, and actions taken

- Cart activity

- Referral sources

- General location (based on IP)

This information helps improve site functionality, analyze performance, and personalize the shopping experience.

2.3 Information from Advertising and Social Platforms

When you interact with ads or our content on platforms such as Meta, Instagram, Google, or TikTok, those platforms may send us analytics or conversion data. We do not receive your social media passwords or private account information.

3. How We Use Your Information

We use personal information for the following purposes:

Order Processing

- Completing transactions

- Processing payments

- Shipping and delivery

- Sending order confirmations and receipts

Customer Support

- Responding to inquiries

- Resolving account or order issues

Marketing and Communication

Used only if you opt in:

- Promotional emails

- SMS notifications

- Product drops and updates

- Abandoned cart messages

Business Operations and Improvement

- Website performance optimization

- Analytics and reporting

- Fraud prevention

- Advertising and retargeting

- Improving products and services

We do not sell personal information.

4. SMS and Email Communications

By providing your phone number or email and checking the associated consent box, you agree to receive marketing and transactional communications from Silva Collection.

Opt-out methods:

- SMS: Reply “STOP”

- Email: Click “Unsubscribe” in any message

Message and data rates may apply.

5. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

- Allow basic site functionality

- Maintain your cart

- Personalize shopping experiences

- Improve performance

- Support advertising and analytics (such as Meta Pixel and Google Analytics)

You may disable cookies through your browser settings, but this may impact site functionality.

6. How We Share Your Information

We may share information only with trusted third parties who help us operate our business, including:

- Payment processors

- Shipping and logistics providers

- Website hosting providers (including GoHighLevel)

- Email and SMS platforms

- Analytics and advertising partners

- Fraud prevention and security services

We may also disclose information if required by law or to protect our legal rights.

We do not sell personal information.

7. Payment Processing

Sales transactions are processed by secure third-party payment processors. We do not store full credit card numbers. All payment data is encrypted and handled according to industry standards.

8. Data Retention

We retain personal information only as long as necessary for:

- Fulfilling orders

- Supporting customer accounts

- Meeting legal, tax, and compliance obligations

- Business operations

You may request deletion of your information except where we are required to retain it for legal or accounting purposes.

9. International Customers

If you access the Site or place an order from outside the United States, your data may be transferred to and processed in the United States. By using the Site, you consent to this processing.

10. Children's Privacy

We do not knowingly collect personal information from children under 13. If we discover such information, we will delete it promptly.

11. Security

We implement industry-standard security measures to protect personal data, including encryption, firewalls, and secure servers. However, no online system is completely secure, and we cannot guarantee absolute protection.

12. Your Rights

Depending on your location, you may have rights to:

- Access your personal information

- Update or correct your information

- Request deletion of your data

- Opt out of marketing communications

- Withdraw consent

To submit a request, email us at [email protected].

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last updated” date. Continued use of the Site indicates acceptance of any changes.

14. Contact Us

If you have any questions about this Privacy Policy or your personal information, contact:

Silva Production, LLC
1401 21st Street, Suite R
Sacramento, CA 95811
Email: [email protected]