Last Updated: November 5, 2025

This Return Policy applies to all purchases made through https://silvaproduction.net/.

1. Return Eligibility

- To qualify for a return, all items must meet every one of the following requirements:

- Item must be unused, unworn, unwashed, and in the same condition received.

- All original tags, labels, packaging, and protective materials must be intact.

- Item must be free of makeup stains, deodorant marks, scents, pet hair, signs of wear, or damage.

- The return request must be submitted within 21 days of delivery.

Items failing inspection will be denied and shipped back to the customer.

2. Non-Returnable Items

The following cannot be returned:

- Final sale items

- Discounted or clearance items

- Bodysuits, lingerie, undergarments

- Swimsuits

- Earrings (for hygiene)

- Any item marked “Non-Returnable” at checkout

3. How to Submit a Return Request

All return requests must be submitted via our Return Form:

https://silvacollection.com/return-and-exchange

You must provide:

- Order number

- Request type (Return)

- Reason for return

- Clear photos of the item, tags, and packaging showing return eligibility

The form must be fully completed for review.

4. Return Review Process

Our team reviews submissions within 2–3 business days.

- You will receive an email stating whether your return is approved or denied.

- If denied, the email will explain the reason.

- If approved, you will receive return instructions and the return address.

Unauthorized returns (returns sent without approval) will not be processed.

5. Return Shipping

- Customers are responsible for all return shipping costs unless the item was defective or incorrect.

- We recommend a trackable shipping method.

- We are not responsible for lost return packages.

6. Refunds

Once the returned item is received and inspected (3–5 business days):

- Approved returns are refunded to the original payment method.

- Refunds typically take 5–10 business days to appear.

- Original shipping fees are non-refundable.

Items that fail inspection are not eligible for refund.

7. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item:

1. Submit a request at https://silvacollection.com/returns

2. Select “Exchange”

3. Upload photos clearly showing the issue

Claims must be submitted within 7 days of delivery.

8. International Returns

International customers are responsible for:

- Return shipping costs

- Customs fees

- Import duties

Refunds are issued in USD. We do not cover currency conversion differences.

9. For Questions or Concerns Regarding Our Policy

Email: [email protected]