Last Updated: November, 6 2025

Thank you for shopping at Silva Production. This Shipping Policy explains how your order is processed, shipped, and delivered. It applies to all purchases made through https://silvaproduction.net/.

1. Order Processing Times

- Most orders are processed within 1–3 business days (Monday–Friday).

- During holidays, new releases, or high-volume periods, processing may take up to 5 business days.

- Orders placed on weekends or holidays begin processing the next business day.

Processing time does not include carrier transit time.

2. Shipping Methods & Estimated Delivery Times

All available shipping methods and estimated delivery windows are displayed at checkout.
Shipping options, pricing, and estimated arrival times depend on:

- Destination

- Carrier availability

- Package weight and size

Customers can review and select their preferred shipping method before placing an order.

3. Shipping Rates

Shipping costs are calculated at checkout based on:

- Destination

- Carrier rates

- Order weight and dimensions

Any free shipping promotions will be displayed on the Site when applicable.

4. Tracking Information

Once your order ships, you will receive an email with:

- A shipping confirmation

- A tracking number

- A link to track your package

Tracking information may take 24–48 hours to update after the carrier’s initial scan.

5. Incorrect or Incomplete Addresses

Customers are responsible for entering the correct shipping address at checkout.

If you realize that you entered the wrong address after placing an order:

- Email [email protected] immediately

- Include your order number and the correct address

We will attempt to update the address if the order has not yet been shipped.
However, updates cannot be guaranteed, especially during high-volume periods.

If the package ships before we process your request, Silva Collection is not responsible for:

- Orders delivered to the wrong address

- Lost or undeliverable packages due to address errors

If the package is returned to us due to an incorrect address, you will be responsible for reshipment costs.

6. Lost, Stolen, or Missing Packages

Once a package is marked as Delivered by the carrier, Silva Collection is no longer responsible for the package.

If your tracking shows “Delivered” but you cannot locate the package:

- Check with neighbors, building staff, or household members

- Confirm the shipping address used at checkout

- Wait 24–48 hours to rule out a carrier scanning delay

If still missing, customers may file a claim directly with the carrier.

We are not responsible for stolen packages.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item:

Please reference our full Return & Exchange Policy for instructions on how to submit a request:

https://silvacollection.com/return-and-exchange-policy

Claims must be submitted through the official form and include the required photos.

8. International Shipping, Duties & Taxes

International customers may be subject to:

- Import duties

- Customs fees

- VAT or GST taxes

- Handling fees imposed by the destination country

These charges are not included at checkout and are the customer’s responsibility.
We do not refund or reimburse customs-related fees.

Refused international packages due to customs fees will not be refunded.

9. Pre-Orders & Made-to-Order Items

For pre-order or made-to-order products:

- Estimated ship dates are listed on the product page

- Dates are approximate and may change

- Items may ship separately if part of a mixed order

Customers will be notified of any significant delays.

10. Split Shipments

To improve delivery speed, we may split orders into multiple shipments.
Each shipment will receive its own tracking number.

11. Order Changes or Cancellations

Orders cannot be modified or canceled once they have been:

- Processed

- Packed

- Shipped

Please review your order carefully before checking out.

12. Contact Us

For shipping questions, contact:
Email: [email protected]